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Privacy Policy

Effective date: 01/08/2025

This Privacy Policy explains how O2 Realty ("we", "us", or "our") collects, uses, shares, and protects information about you when you visit o2realty.co.in or interact with our services (including our Facebook/Instagram lead forms).

1. Information We Collect

We collect information you provide directly and information collected automatically when you use our website or submit lead forms.

1.1 Information you provide

  • Contact details: name, phone number, email address.
  • Property details & preferences: location, budget, intended purchase timeline, questions or messages you submit.
  • Records of communications: messages, notes from calls or meetings, and support requests.

1.2 Information we collect automatically

  • Usage data: pages visited, clicks, form interactions, time spent on pages.
  • Device & browser data: IP address, device type, operating system, browser, and language.
  • Cookies and similar technologies (see Cookies below).

2. How We Use Your Information

We use collected information to:

  • Respond to your inquiries, process bookings and quotes, and communicate about our services.
  • Provide, maintain and improve our website and services.
  • Send you marketing messages and promotional offers (where permitted) about property offers like the Ganpati Utsav promotion.
  • Prevent abuse, fraud, or illegal activities and to comply with legal obligations.

3. Legal Basis for Processing (If applicable)

Where required by law (for example, under the GDPR), our legal bases for processing personal data are:

  • Processing is necessary for the performance of a contract with you (e.g., to provide a quote or complete a sale).
  • Processing is necessary for our legitimate interests (e.g., to operate and improve our business and services), provided those interests are not overridden by your rights.
  • Where you have given consent (e.g., to receive marketing emails), we will process data based on that consent.

4. Sharing Your Information

We may share your information with:

  • Service providers who help with sales, CRM, marketing, hosting, analytics, and payment processing.
  • Our affiliates, agents, and business partners involved in delivering the services you request (e.g., site visit coordinators).
  • Legal authorities when required by law or to protect rights, safety, or property.

We will not sell your personal information to third parties for their own marketing purposes without your consent.

5. Cookies & Tracking Technologies

We and our partners use cookies, pixels (including Facebook/Meta pixels), and similar technologies to collect information about your activity on our site and on third-party sites to:

  • Understand how visitors use our website;
  • Deliver and measure the effectiveness of advertising and promotions;
  • Personalize content and remember preferences.

You can control cookie preferences through your browser settings. Disabling certain cookies may impact functionality.

6. Data Retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods may vary by data type; if you need details, contact us at the address below.

7. Your Rights

Depending on your jurisdiction, you may have rights including:

  • Access: request a copy of personal data we hold about you.
  • Rectification: correct inaccurate or incomplete data.
  • Deletion: request deletion of your personal data (subject to legal exceptions).
  • Restriction or objection: ask us to limit processing or object to certain uses (e.g., marketing).
  • Data portability: request your data in a structured, machine-readable format.

To exercise any of these rights, contact us at sales@o2realty.co.in. We may ask for information to verify your identity before responding.

8. International Transfers

Your information may be processed and stored in servers located in countries other than your country of residence. When we transfer data internationally, we will take appropriate steps to ensure a similar degree of protection is afforded to it.

9. Security

We use reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure — we cannot guarantee absolute security.

10. Third-Party Links & Services

Our website may contain links to third-party websites, platforms, or services (for example, payment gateways, Google Maps). This policy does not apply to those third parties. Please review their privacy policies before sharing personal information.

11. Children

We do not knowingly collect personal data from children under 13 (or the minimum age in your jurisdiction). If you believe we have collected such data, contact us to request deletion.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy at www.o2realty.co.in/privacy-policy.php and update the "Effective date" at the top. Significant changes will be notified through the website or by email where appropriate.

13. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy, please contact:

O2 REALTY DEVELOPERS AND PROMOTERS LLP
Website: www.o2realty.co.in
Email: sales@o2realty.co.in
Phone: +9196078 40202

If you are in the EU/EEA, you also have the right to lodge a complaint with your local data protection authority.